Shipping policy

Shipping Policy

Last Updated: November 10, 2026

At SnugTales, we believe receiving your favorite stationery should be simple, convenient, and enjoyable.

We are pleased to offer free worldwide shipping on every order, with an estimated delivery time of 7–10 days.

Please review the information below to understand how we process and deliver orders.

1. Free Worldwide Shipping

We proudly offer free standard shipping to customers worldwide.

Shipping Cost: FREE

There is no minimum purchase requirement to qualify for free standard shipping.

Our goal is to make discovering and enjoying stationery easier, wherever you are.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

This estimate applies to standard worldwide shipping under normal delivery conditions.

Delivery times may vary depending on the destination, local delivery services, customs processing, and other circumstances outside our reasonable control.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

3. Order Processing

Once your order is placed, it enters our order processing system.

During this stage, we verify the order details, prepare the items, and arrange shipment.

Orders are generally processed within 1–2 business days.

Processing times may be longer during peak shopping periods, holidays, or unusually high order volumes.

The estimated 7–10 day delivery period begins after shipment unless otherwise indicated at checkout.

4. Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

This confirmation may include:

  • Your order number.

  • A summary of purchased items.

  • Shipping and billing details.

  • Payment information.

  • Other relevant order details.

Please review your confirmation and contact us promptly if you notice any incorrect information.

5. Shipping Confirmation and Tracking

Once your order has shipped, we will provide a shipping confirmation when shipment information becomes available.

Where supported by the shipping carrier, tracking details will be included.

Tracking information may take some time to update after the package has been handed over to the carrier.

If you need assistance with your order status, please contact support@snugtales.online.

6. International Shipping

SnugTales ships worldwide.

We aim to make our stationery accessible to customers in different countries and regions.

Although standard shipping is free, international orders may be subject to import duties, taxes, or customs fees imposed by the destination country.

Where such charges apply, responsibility for payment will be disclosed at checkout where required by law.

Any additional charges imposed by customs authorities are separate from our free standard shipping offer.

7. Customs and Import Processing

International shipments may be inspected or processed by customs authorities.

Customs procedures vary by destination and may occasionally affect delivery times.

SnugTales is not responsible for delays caused solely by customs authorities, but we will make reasonable efforts to assist customers with shipment-related inquiries.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please verify your:

  • Full name.

  • Street address and apartment number, if applicable.

  • City, state, or province.

  • Postal or ZIP code.

  • Country.

  • Contact details.

If you discover an error after placing your order, contact us immediately at support@snugtales.online.

We will attempt to update the information before shipment, although changes may not always be possible once an order has been dispatched.

9. Delayed Shipments

While we strive to meet our estimated delivery timeframe, occasional delays may occur due to:

  • Severe weather conditions.

  • Customs inspections.

  • Public holidays.

  • Carrier disruptions.

  • Unexpected transportation issues.

  • High seasonal shipping volumes.

If your package is delayed, please contact our support team.

We will review the shipment status and assist you in determining the next appropriate steps.

10. Lost or Missing Packages

If your tracking information indicates a delivery issue or your order has not arrived, please contact us.

Provide your order number and relevant shipment information.

We will investigate the matter with the delivery provider and work toward a suitable resolution.

If an order is confirmed lost or not delivered, customers may be eligible for a replacement or refund, consistent with applicable law.

11. Damaged Packages

If your package arrives damaged, please contact us as soon as reasonably possible.

Include your order number and photographs of the damaged packaging or products, if available.

We will assess the issue and provide an appropriate solution in accordance with our Return & Refund Policy.

12. Multiple Shipments

In some cases, an order containing multiple items may be shipped in separate packages.

If this happens, packages may arrive at different times.

There will be no additional standard shipping charges for split shipments.

13. Returns and Refunds

SnugTales offers free returns and refunds within 30 days of delivery, subject to our Return & Refund Policy.

For return assistance, please email support@snugtales.online.

14. Contact Us

For shipping questions, order tracking assistance, or delivery concerns:

SnugTales
Website: https://snugtales.online
Email: support@snugtales.online
Phone: +1 (303) 671-7656
Address: 5217 Olde Milbrooke Dr, Glen Allen, VA 23060, United States

Thank you for shopping with SnugTales. We look forward to bringing a little creativity and comfort to your doorstep.