Return & Refund Policy

Last Updated: November 10, 2026

At SnugTales, we want every purchase to bring a little joy to your everyday routine. We are committed to providing a reliable and customer-friendly shopping experience.

If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy with free return shipping, subject to the conditions outlined below.

1. Our 30-Day Return Policy

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a return, the item should:

• Be returned within 30 days of delivery.

• Be in its original condition, except where inspection or applicable consumer rights permit otherwise.

• Include its original packaging and accessories where reasonably possible.

• Be accompanied by proof of purchase or an order confirmation.

Products that are damaged, defective, incorrect, or not as described may also qualify for a return, refund, or replacement under this policy and applicable law.

2. Free Returns

SnugTales offers free return shipping for eligible returns within the 30-day return period.

Customers will not be charged return shipping fees for approved returns.

To arrange a return, contact our customer support team at:

support@snugtales.online

Please do not send products back without first contacting our support team. We will provide return instructions and, where applicable, a prepaid return label or another no-cost return method.

3. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Our Support Team

Email support@snugtales.online within 30 days of receiving your order.

Step 2: Provide Your Order Information

Include your order number, the product you wish to return, and a brief explanation of your request.

Step 3: Receive Return Instructions

Our team will review your request and provide instructions for returning the item at no cost.

Step 4: Return Your Item

Carefully package the item and follow the return instructions provided.

Step 5: Receive Your Refund

Once the return is received and inspected, we will notify you of the refund decision.

4. Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

We aim to process refunds within 5–10 business days after receiving and reviewing the returned item.

Additional processing time may be required by your bank, credit card issuer, or payment provider.

Original standard shipping is free and therefore has no shipping charge to refund.

Nothing in this policy limits refund rights provided by applicable consumer protection laws.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Email support@snugtales.online with:

• Your order number.

• A description of the issue.

• Photographs of the item, if available.

We will review the situation and work toward an appropriate solution, which may include a replacement, return, or refund at no additional cost.

6. Exchanges

If you would like to exchange an item for another product, please contact our support team.

Exchanges depend on product availability.

If a direct exchange is unavailable, we may assist you with a return and a new order.

7. Non-Returnable Items

Certain items may be excluded from voluntary returns where clearly disclosed before purchase, such as personalized or custom-made stationery products.

However, these exclusions do not affect your legal rights if an item is defective, damaged, or not as described.

8. Lost or Missing Orders

If your order has not arrived within the expected delivery period, please contact our support team.

We will review the available shipment information and work with the relevant delivery provider to investigate.

Where an order is confirmed lost or not delivered, we will provide an appropriate resolution in accordance with applicable law.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not entered processing or shipment may be eligible for cancellation.

If an order has already shipped, you may request a return after delivery under our 30-day return policy.

10. Consumer Rights

This policy does not exclude or restrict any mandatory rights or remedies available under applicable consumer protection laws.

Where local laws provide greater protection, those laws will apply.

11. Contact Information

For returns, exchanges, or refund questions:

SnugTales
Website: https://snugtales.online
Email: support@snugtales.online
Phone: +1 (303) 671-7656
Address: 5217 Olde Milbrooke Dr, Glen Allen, VA 23060, United States

We appreciate your trust in SnugTales and are committed to helping make every shopping experience a positive one.