Contact information

Contact Information

Last Updated: November 10, 2026

At SnugTales, we are committed to maintaining clear communication, reliable customer support, and a welcoming shopping experience.

Whether you need help with a product, order, shipment, return, or general inquiry, our team is here to assist you.

1. Business Information

Business / Store Name: SnugTales

Official Website:
https://snugtales.online

Customer Support Email:
support@snugtales.online

Customer Support Phone:
+1 (303) 671-7656

Business Address:
5217 Olde Milbrooke Dr
Glen Allen, VA 23060
United States

Year Established: 2022

2. Customer Support

Our customer support team assists with inquiries related to:

  • Product information and availability.

  • Order confirmations and order status.

  • Shipping and delivery updates.

  • Returns, refunds, and exchanges.

  • Damaged, defective, or incorrect items.

  • Payment and checkout questions.

  • General feedback and suggestions.

For the most efficient assistance, we recommend contacting us by email.

3. Email Communication

For all customer service inquiries, please email:

support@snugtales.online

When contacting us regarding an order, please include your order number and a brief description of your question or concern.

If your inquiry involves a damaged or incorrect product, you may include relevant photographs to help us review the issue.

4. Phone Communication

Customers may also contact us by telephone:

+1 (303) 671-7656

Phone support availability may vary. If you are unable to reach us by phone, please send an email so our team can review your inquiry.

5. Returns and Refund Assistance

We offer free returns and refunds within 30 days of delivery, subject to our Return & Refund Policy.

To initiate a return, please contact support@snugtales.online before sending any products.

Our team will provide the appropriate return instructions and applicable return shipping arrangements.

6. Shipping Assistance

SnugTales offers free worldwide standard shipping, with an estimated delivery time of 7–10 days.

For questions regarding shipment status, tracking information, or delivery concerns, please contact our support team.

7. Business Correspondence

For general business correspondence, you may use the following address:

SnugTales
5217 Olde Milbrooke Dr
Glen Allen, VA 23060
United States

Please note that this business correspondence address is not automatically an authorized return destination.

Customers should request return instructions before mailing any items.

8. Our Customer Commitment

We aim to provide clear information, thoughtful assistance, and fair resolutions to customer concerns.

Your questions, suggestions, and feedback are important to us and help us improve our products and services.

9. Official Communication Channels

For your security, please use our official website and listed contact details when communicating with SnugTales.

We will never request your account password or full payment card information through ordinary customer support emails.

If you receive a suspicious message claiming to represent SnugTales, please contact us through our official support email.

10. Contact Summary

SnugTales — Little Things, Lovely Stories.

Website: https://snugtales.online
Email: support@snugtales.online
Phone: +1 (303) 671-7656
Address: 5217 Olde Milbrooke Dr, Glen Allen, VA 23060, United States

Thank you for choosing SnugTales. We appreciate the opportunity to be part of your everyday creative moments.